Return & Exchange Policy
Ender Wear Official Customer Guarantee
At ENDER, we are committed to ensuring your total satisfaction with every purchase. If you are not entirely pleased with your order, we are here to assist you through our straightforward 14-day return and exchange process.
14-Day Timeframe
You have exactly 14 calendar days from the date of delivery to initiate a return or size exchange request.
Original Condition
Items must be unworn, unwashed, and in original condition with all original tags attached. Items with strong odors (smoke, cologne, detergent) or stains will not be accepted.
Customized Orders
All custom-made or personalized fightwear and embroidery items are final sale and cannot be returned or exchanged unless there is a verified manufacturing defect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item in your delivery package, please contact our support team within 48 hours of delivery. We will guide you through the return process and ensure that the issue is resolved promptly with priority replacement.
Return & Exchange Process
Contact Us
Reach out to our customer support team via email or phone to initiate your return or exchange request.
Prepare the Package
Ensure the item is in its original unworn condition, with all tags attached and original packaging intact.
Shipping
Use a registered or trackable courier service to send the item back to our central warehouse in Sri Lanka.
Inspection
Once we receive the returned item, our quality team inspects it to confirm eligibility under our policy.
Size or Color Exchanges
If you need a different size or color variant, our support team checks stock availability and dispatches the replacement.
Out-of-Stock Items
If the desired replacement item is out of stock, we issue an official store credit voucher valid for 12 full months.
Need Help With Your Order?
Have questions about your recent purchase or need assistance with sizing? Our support team is ready to help.